Operations Administrator Jobs in London, Greater London
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion (HI) is an award-winning international humanitarian and development organisation. Working alongside people with disabilities and vulnerable populations, we take action and raise awareness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
Our UK team is looking for an enthusiastic and committed individual to join us as a Operations Coordinator. This is an exciting and varied role working across many areas of our operations. You will be regularly in touch with colleagues across the network, suppliers and partners. You will also get a chance to gain understanding of our operations in the UK and across the world. If this sounds like the next role for you, we’d love to welcome you to our friendly and dedicated team.
BACKGROUND INFORMATION AND PURPOSE OF THE POST
The Finance and Resources Team is responsible for responsible for HI’s finances, general services and HR in the UK. It comprises the Chief Finance and Operating Officer, a Finance Officer and an Accounting Officer.
The main purpose of this post is:
- To ensure smooth and efficient running of the HI UK office, including office services, IT, internal communications and health & safety
- To act as a key point of contact within the organisation and externally
- To undertake human resources administration for staff and volunteers, including supporting recruitment and follow-up
- To provide administrative support to the Chief Executive, Leadership Team and Board of Trustees
MAIN DUTIES AND RESPONSIBILITIES
Operations
- Maintain the office facilities and environment to agreed service levels
- Act as primary point of contact with the landlord and all suppliers for the office space, proactively dealing with arising issues
- Be responsible for the operation and maintenance of office equipment and IT equipment for all staff and volunteers, and arrange their repair or replacement, in conjunction with the Finance Officer and the Accounting Officer, as need arises
- Act as principal contact person for HI UK’s IT infrastructure and support provider, helping colleagues to access IT support when required and developing and implementing the organisation’s IT strategy
- Manage budget lines associated with running of the office and participate in procurement, primarily of office and IT supplies, liaising with external suppliers.
- Act as designated Health & Safety Officer for the office, including ensuring Health & Safety policies are up to date and being adhered to
- Continually review systems in place within the office, make improvements where required, and communicate these to relevant people
Human Resources
- Provide administrative support and advice for the recruitment of staff, consultants and volunteers, including advertising, interviews, issue of contracts and inductions, liaising with the federation manager and recruitment teams when relevant
- Assist with other HR tasks, including managing staff and volunteer files, managing the HR information system, administrative support for payroll and contributing to updates of the staff handbook
- Support teams on volunteer recruitment, contracts, induction, support and training
- Maintain an up-to-date welcome kit for new starters and provide and coordinate induction training sessions
· Make sure that HR policies and internal processes are updated and well known by all the staff
- Provide support and advice to managers on HR matters, in collaboration with the Chief Finance and Operating Officer and the Chief Executive, including leave management, payroll, pension, changes in contracts or situation, flexible working and flexible hours, diversity and inclusion, potential conflict and interpretation of the Staff Handbook
Administrative support
- Provide administrative support to the Chief Executive, including diary management, preparing and servicing meetings and filing
- Organise and support meetings of the Board of Trustees, including room booking, diary management, preparation of papers, minute-taking and organising catering
- Maintain filing systems
- Deal with enquiries, calls and emails from the public, partners and other HI entities
- Support specific projects as needed
Other tasks
- Contribute to projects led by the Finance and Resources team and the HI UK whole team.
Equal opportunities policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential. Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role
This role plays a vital part in ensuring the efficiency of our HR operations and the smooth running of our office. You will provide administrative support across the full spectrum of the HR employee life cycle, from recruitment through to retirement, and ensure our office is a professional and welcoming space for staff and visitors.
Key responsibilities of the role include:
- Administration duties related to day to day operations of the HR function; including recruitment, new starter onboarding, staff development support and training coordination.
- Maintaining employment records and updating internal databases.
- Monitor and maintaining stationery stock levels, office stock and kitchen supplies.
- Serving as the initial point of contact for all employee-related queries.
The ideal candidate
To be considered for this role you should meet the following criteria:
- Have a clear understanding of the role HR plays within an organisation; specific HR experience is desirable but is not essential if you can meet all other requirements.
- Skilled in prioritising workload, managing time efficiently, and adeptly handling
conflicting priorities to meet deadlines. - Detail orientated; able to ensure accuracy and precision in all tasks and
documentation. - Strong communicator - able to clearly communicate and have good listening skills.
- Able to sensitively and carefully manage confidential information.
- Demonstrate a positive, proactive 'can do' attitude, addressing challenges and seeking opportunities for improvement.
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply:Please upload your CV with a covering letter, detailing how you meet the job specification by the closing date.
Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.
The client requests no contact from agencies or media sales.
Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?
We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.
About this role:
As Vet Admin Assistant, you’ll
- be the first point of contact those contacting our busy Vet team,
- assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
- support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
- support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.
About you:
For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).
Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an Operations and Office Assistant at Back Up, your primary objective is to provide comprehensive operational support and fostering an efficient office environment. This pivotal role extends beyond administrative duties, encompassing the responsibility of managing the onboarding process for new joiners. From liaising with IT to prepare laptops to conducting health and safety inductions on the new joiner's first day, you play a crucial role in ensuring a smooth transition for new staff members. Additionally, you will be responsible for keeping health and safety protocols up to date and maintaining the HR software. Your diligent efforts directly contribute to the effective management of services within the charity, furthering its mission to empower individuals impacted by spinal cord injury by delivering services that promote confidence, independence, and positive adjustment.
We're looking for an enthusiastic and dynamic Operations Lead who will ensure the smooth running of CCX day-to-day operations. As lead of the Operations Team, you will oversee the finance, HR, coordination of data, IT applications and integration, and corporate governance functions.
The Gregory Centre for Church Multiplication (CCX) helps the Church make disciples in new and renewed ways. We work with willing partners across the Church to catalyse multiplication, equipping leaders through adaptive learning pathways.
We are an agile missional centre, on the edge of the institution. Our team seeks to be audacious, holding a God-shaped ambition; generous; and committed to working together.
CCX’s organisational structure is a hybrid management model, blending elements of both functional and project-based structures. Project teams are formed to address specific initiatives, tasks, or delivery projects. These teams are cross-functional, comprising individuals from different specialties, typically with a project manager working under the direction of a CCX lead. The two core teams of Operations and Media operate as shared services across the organisation.
Under the direction of the Bishop of Islington, a suffragan bishop of the London Diocese, CCX supports church planting and church growth work in London, nationally and beyond.
Collaboration and partnership will be key features of this role, working closely with the Bishop, Chief of Staff, and Team Leads. This role has a strong focus on agile and efficient systems development and improvement, resource optimisation and stakeholder engagement.
They are expected to perform duties with a high degree of independence, initiative, and judgement, including knowing when to resolve issues and challenges directly and when to escalate.
Key Duties and Accountabilities include:
● Ensure the deliverables of the CCX Operations Team are met in accordance with organizational goals and objectives.
● Establish and maintain agile operational structures and systems necessary for CCX's missions, including but not limited to finance, people management, procurement, IT and data management, business applications, corporate governance, and facilities management.
● Manage and supervise staff or contractors within the operations team to ensure effective performance, including roles such as Business Applications Manager, Finance and Office Manager, Data and HR Coordinator.
● Develop, implement, and maintain corporate policies, strategies, and procedures pertaining to finance, human resources, IT, data management, safeguarding, and governance.
● Ensure the capacity and capability to provide support services to CCX team and stakeholders, such as dioceses, church leaders, church planters, TEIs, and Together partners, by recruiting and retaining skilled personnel and providing necessary resources.
This is a full-time role (1 FTE)
There is an occupational requirement that the post-holder is a Christian under Part 1, Chapter 2, section 10 of the Equality Act 2010
We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations.
You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart.
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JOB TITLE: Operations Manager
SALARY: £27,000 - £30,000 / year, FTE
LOCATION: Remote
FT / PT: Part Time
HOURS: Approx 16 hours per week. The hours will be flexible and may include evenings and weekends.
ANNUAL LEAVE: 25 days pro rata
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RESPONSIBILITIES
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You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.
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You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.
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You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them.
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You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.
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You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in.
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You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development.
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You will manage the budgeting and financial planning processes, working closely with the Treasurer.
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You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.
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You will participate in professional and networking events related to Big Green Heart’s field of intervention.
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You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.
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NECESSARY REQUIREMENTS
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At least two years experience in operations management, preferably within the charity sector.
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A self motivated individual, capable of independent working.
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Ability to translate vision into a working practice.
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Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
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Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.
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Familiarity with budgeting and financial management processes.
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Proficiency in Microsoft Office and other relevant software applications.
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Commitment to the mission and values of the Big Green Heart.
DESIRABLE REQUIREMENTS
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Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation.
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Familiarity with using KNACK database.
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The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate.
There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.
Please note that we can only consider applications from candidates who have the legal right to work in the UK.
The client requests no contact from agencies or media sales.
English for Action
Operations Lead
Salary: £23,595 (£39325 pro-rated) (likely increase from August 1st to keep up with inflation)
Hours: 22.5 (3 days) per week
Location: Work from home, with occasional meetings in London required (travel at employee’s expense).
Duration of contract: permanent
Closing date for Easy Apply applications: Tuesday May 7th, end of day
Closing date for further applications: Wednesday May 15th, end of day
Interviews to be held on: Friday May 17th in the afternoon
Reporting to: The trustee HR subgroup and a line manager on the Executive Team
The role at a glance: Leading on EFA’s operations, with particularly emphasis on financial management and HR support for our small team of (currently) 8 employees. You’ll develop and administer our People policies, practices and culture to support EFA as a happy, equitable place to work and an effective mission-focused organisation. Scope for both day-to-day care for our systems and creative improvement of how we do things. In addition, to oversee EFA finances; payments received and paid, budgeting, monitoring any financial risks and advising with records/reports to the board of trustees and staff team on a monthly basis. Read more about the role.
You at a glance: You’re passionate about the community organising and education work we do with migrants in London and the radical participatory ethos of EFA London. You bring strong experience of ‘People work’ and governance of groups or organisations (whether paid or unpaid), with an interest in how to bring the best of conventional operations practisce into a team interested in a more equal distribution of power. You’re a ‘people person’, combining strong communication skills with a strategic eye on moving towards solutions. You’re committed to anti-oppression and promoting healthy workplaces for staff. You have a fastidious approach to the administration which underpins all of this.
About EFA
English for Action provides free, participatory, and empowering English language classes (ESOL) for migrants in London. Our classes are spaces to build community and support students to organise collectively around issues like employment and housing rights. Our work currently supports around 500 adult migrants across London. We’ve become a national centre of good practice for a radical participatory approach to ESOL, informed by the work of Paulo Freire, and we share this approach through trainings, research and partnerships.
Organisation: We are a staff team of 8 people supported by a larger team of volunteers and 9 trustees. EFA promotes shared leadership and collaboration and we aim for our organisational structure to reflect this. In the last 4 years we’ve transitioned away from having a CEO to an executive team to oversee operations and decision-making - which you could be elected to join following your probation period. We’re still in transition and there is scope to make a real contribution to developing innovative practice within our workplace. As a charity, ultimate responsibility for, and control of, the organisation lies with the Board of Trustees.
EFA employee benefits include:
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Pension scheme with employer matched contribution, currently at 6%.
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Pay rises in line with inflation wherever possible (we have a flat pay structure)
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Tech and cycle scheme
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Flexible working possible based on your needs
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Continuous Personal Development actively encouraged and training opportunities explored.
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Enhanced annual leave: starts with 24 days per annum pro rata, rising to 32 days per annum pro rata plus Bank Holidays (pro-rata for part-time hours) after probation, with some restrictions on when holidays must be taken.
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Full entitlement to days off for sickness (including mental ill-health), compassionate leave, bereavement leave, and parental leave
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Enhanced maternity/paternity/adoption/shared parental leave pay
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Enhanced sick pay
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Collaborative decision making on organisational strategy and practice
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Working within an organisation that makes a huge difference in communities across London and the UK.
Recruitment process / how to apply
We know applying to jobs can be time consuming! And often candidates with lots of relevant experience can be put off if they don’t fit every part of the job description.
So, we’re using an ‘Easy Apply’ form, where you can attach a CV and fill out three questions to express interest in this role. Even if you are not sure you quite fit all the specifications - give it a go. It may take as little as 10 minutes.
We’ll then encourage you to apply at Stage 2 if we feel you have relevant skills and
experience. You’ll then have another week to complete a few further questions.
Get in touch if you’d like to chat informally about any aspect of this job description or the role:
The client requests no contact from agencies or media sales.
Are you a proactive Operations Manager wanting to work with a charity?
We are proud to be partnering with a great national organisation that supports people in the community. They provide free, independent, impartial, and confidential advice on a variety of issues. They are looking for an Operations Manager to ensure the smooth running of the organisation and a suitable environment for the delivery of services on a full-time basis (35 hours a week) in their SW3 office, initially for 6 months with a possibility of becoming permanent.
You will be responsible for the general upkeep and maintenance of the workplace, including managing all office facilities, liaising contractors to ensure that the premises comply with legal obligations, sourcing and maintaining equipment, liaising with the IT provider to resolve IT issues, and updating the office manual. You will also contribute to the development of policies, update contracts and agreements, and support improvements to their service. You will organise a variety of meetings, including assisting with the preparation of agendas, circulation of meeting papers and record minutes as required. You will also provide recruitment administrative support and maintain accurate records on the Bright HR software.
This role requires operations and office management experience. The successful candidate will be a personable and reliable team player with experience of proposing and implementing changes to processes, knowledge of data protection regulatory requirements, and the ability to develop and maintain positive relationships with a range of stakeholders. They will also show demonstrable innovative ability to suggest recommendations for improvements to processes or activities and be a proficient user of Microsoft Office Suite Programmes.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Job Title
Operations Assistant
Salary
£25,000 - £28,000 per annum - pro-rata for part time working
Location
We operate as a remote-first organisation, providing an office in Central London. Given that this position contributes to office operations, it will be hybrid, requiring at least one day in the office per week.
Reporting to
Senior Operations Manager
Employment Type
Permanent part time (15 hours per week)
We are open to a flexible work pattern that suits your needs. Ideally we would like someone to work for 3 hours, every weekday.
Application Closing Date
10am Monday 29 April 2024
Introduction to the role
This is an opportunity to help support a busy organisation doing important work. Your work will make it possible for us to support a team of fact checkers, communicators, fundraisers and technologists.
Millions of people use our fact checking, including most of the major internet companies. We get powerful people and institutions to correct the record, including politicians and the national media. We are campaigning to ensure that the power to shape online debate is scrutinised and not abused.
We’re looking for someone who can support our talented team of 40 people, by making sure the organisation runs smoothly and being a ‘go-to’ person.
You will join our small Operations team who manage our finances, governance and people operations. We oversee policies, processes and systems so that it is easy and enjoyable for people to do their best work. That means making sure everyone has what they need to do their jobs. You will manage queries, provide basic IT and financial support, support recruitment and make sure people have a good experience whether they are starting or leaving us. You’ll keep the office running smoothly and make sure we have up to date documentation.
If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant
Job Definition
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Manage incoming internal and external queries via post, the admin and team email addresses, the operations Slack channel, main phone line and any operational queries (via Freshdesk)
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Manage any necessary purchasing to ensure the team have what they need to work effectively
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Support the Fundraising team with correspondence to donors and mail campaigns
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Provide basic IT support to the team by monitoring the IT Support Slack channel, ordering equipment, providing instructions for how to use Google Workspace, Trello and Slack, and equipment such as laptops and cameras used in hybrid meetings
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Support the Senior Operations Manager with bookkeeping to enable the SOM / accountants to produce timely and accurate management accounts
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Support the People Operations Manager with recruitment by posting job adverts on our website and third party channels, managing communication with candidates and setting up new team members with everything they need to get started at Full Fact
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Manage the tasks involved with people leaving the organisation.
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Support the Senior Operations Manager with coordination and minute taking of Board, Committee and Management Team meetings
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Ensure a well run office by managing supplies and liaising with the facilities team (e.g. delivery of water bottles, ensuring facilities are working, setting up the office for team events)
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Keep registers up to date (e.g. fixed assets, abuse register, software register)
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Support the team with travel arrangements
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Support the People Operations Manager with coordinating training and development initiatives
Outcomes
In the first 6 months you can expect to:
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Successfully create a conducive environment for our team during the office move in collaboration with the Senior Operations Manager.
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Achieve streamlined and efficient management of IT equipment for both new starters and leavers.
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Deliver a great candidate experience for candidates by supporting the People Operations Manager with recruitment activities.
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Optimise operational costs by identifying and acting on savings opportunities.
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Organise our team social events to celebrate our teams’ achievements in an important year for our work.
What we are looking for from you
Political impartiality and sensitivity:
You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).
Understanding of public debate in the UK and sensitivity to the political context we work in.
Job skills/competencies
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Proven experience in an administrative or operational support role.
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Experience with accounting packages, ideally Xero.
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Experience with Excel/ Google Sheets.
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Proficiency in Google Workspace, Trello and Slack.
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Minimum of GCSE Mathematics (or equivalent) at grade C/4 or above.
Personal skills/competencies
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Strong organisational and time management skills, with the ability to prioritise tasks effectively.
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Excellent communication and interpersonal abilities.
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Attention to detail and accuracy.
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Flexible with a ‘can do’ approach to work
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Understands the importance of confidentiality.
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Ability to work independently with minimal supervision and as part of a team.
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Commitment to the mission and values of Full Fact.
What we offer
Starting salary of £25,000 - £28,000 per annum pro-rata depending on experience.
Workplace Pension
Generous holidays
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25 days holiday plus bank holidays.
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In addition, we close the office for a period between Christmas and New Year.
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Day off for moving home.
Comfortable, centrally located London office with good transport links.
Employee Assistance Programme.
How to apply
Upload your CV and cover letter using the link below by 10am on Monday 29th April, 2024
Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously
Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website.
How the application process will work
We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.
The interview panel will be Charlotte Ross (Senior Operations Manager), Laura Dewis (COO) and Sophie Hale (People Operations Manager).
The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.
The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.
The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you.
The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance
The client requests no contact from agencies or media sales.
Salary: £28,216 per annum (plus £5,023 London Weighting if you are based in London)
Location: Flexible - can be based in any of our Shelter Hubs around England or Scotland with remote/homeworking possible
Contract: Permanent
Hours: 37.5 hours per week
Please note, we are offering the opportunity to complete an apprenticeship in a related subject alongside this role.
Closing date: Sunday 12th May 2024 at 11:30pm
Do you have strong IT, administration and database management skills? Would you enjoy collaborating with others, providing support and sharing the knowledge you’ll develop around volunteering best practice. Then join Shelter as a Volunteering Administrator and you could soon be playing a vital role within our Volunteering Team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home; our enemy is the social injustice at the core of the escalating housing emergency. We believe to win that fight; we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The Volunteering Team is a collaborative and supportive team sitting within Shelter’s Equity, Inclusion & Culture Directorate. We are passionate about the positive impacts of volunteering for both individuals and causes and believe volunteers are a vital part of Shelter’s Fight for Home.
Shelter involves around 2,000 volunteers in our shops, offices and local communities. The Volunteering Team enable a coordinated and consistent approach to how we involve volunteers across Shelter and Shelter Scotland. We provide the insight, policies and best practice approaches to ensure all our volunteers have a quality volunteering experience.
About the Role
As a Volunteering Administrator, you will be essential to the coordination of the Volunteering Team’s work in developing a consistent, inclusive and high-quality volunteering offer. You’ll be delivering administrative support across the team, enabling smooth delivery of the service. This will include managing our busy Mailboxes, processing elements of volunteer recruitment and administrating our volunteer database, Better Impact. Working on the database forms a large part of this role; as well as routine tasks such as data reporting, you’ll be working on more in-depth database development. This includes leading on a piece of work restructuring the way our database is set up.
You’ll also be supporting volunteer managers through delivering training demonstrations on our database, creating process guides and providing advice. You’ll provide additional admin support across the Volunteering Team, including coordinating meetings and managing agendas. You’ll be a key member of the team with in-depth knowledge and understanding on volunteering processes and policies to promote our volunteering culture across Shelter and Shelter Scotland.
With this role, we can offer the option of completing an apprenticeship in a related subject. This will involve spending approximately 20% of your work time completing education/learning for the duration of the apprenticeship. We welcome applications both with and without interest in the apprenticeship.
About you
Having strong administration skills with confident use of databases is essential for this role. We’re looking for someone who is comfortable taking ownership in processes, including introducing and delivering new ideas, methods or processes. Having a proactive approach and the ability to manage time effectively while working in a fast-paced environment are all important too.
Also important for this role is having excellent communication skills and the ability to build relationships and work collaboratively with colleagues across our organisation. Experience of delivering training or presentations is a bonus, but more-so a willingness to develop your skills in this area. We welcome applications from people who have enthusiasm for the world of volunteering, whether that comes from a work environment or your own experiences of volunteering, and we’re happy to support your learning.
How to apply
Please submit both a supporting statement and a CV.
In your supporting statement, please address the ‘About you’ points outlined in the job description, detailing your relevant experience and giving specific examples using a STAR approach. Your supporting statement should also include an example of how you meet our behaviour:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Benefits
You will be joining an inclusive and supportive team who welcome people from all backgrounds. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based on your merit.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to
turn to us for help. We’re here so no one has to fight bad housing and homelessness on their own.
Apply to be part of our team and be the change you want to see in society.
The client requests no contact from agencies or media sales.
The Director of Operations will work as part of the management team to develop and implement the organisation’s strategy and operational plans and to build the longer term sustainability of the organisation. They will be required to deputise for the Chief Officer in their absence and assist in the overall management of the organisation. As part of the management team the role demands a high level of flexibility, initiative and commitment. The role also involves working with the Chief Officer to design and improve our monitoring, evaluation and learning across the organisation in line with our new strategy.
The Director of Operations will have lead responsibility for overseeing the day to day operations and coordinating external partnerships and relationships. Operational oversight includes the two core pillars of work:-
- Streams of Sanctuary programmes and awards (by streams we mean mainstream sector e.g. schools)
- Coordination and development of network of refugee supporting groups
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form on their ewbsite to request support and they will confirm if they can match you with a mentor to support your application.
For further information please see the job description and person specification.
Closing date – Monday 6th May at midday (we will be unable to accept applications after this deadline)
Interviews will be held online on Tuesday 14th May
Hours: 37 hours per week
Holiday entitlement: 28 days plus 8 statutory Bank holidays, pro rata
Salary: £43,050
Based: Home working
The client requests no contact from agencies or media sales.
Wild in the City was established in 2013 and was incorporated as an asset locked non- profit Community Interest Company in April 2016 to address the growing problem of disconnection from nature and generational loss of knowledge and skills, and to help make nature a meaningful part of everyday life.
We are a national organisation supporting well-being through relationship with nature. We offer programmes in hiking, woodland living skills, natural history and ecotherapy, using the skills of our ancestors to develop a deeper relationship with the natural world and nurture a sense of belonging to communities past and present.
We are a black led organisation with a focus on health and supporting Black and minority ethnic communities in accessing nature and the countryside, addressing the widely acknowledged lack of representation and lower levels of involvement of people of colour in nature-based activity. We are a leading organisation in research and the facilitation of forums about race and nature.
We have an exciting vision for increasing the participation of people of colour in nature- based activity and highlighting black perspectives about the natural world through our core programmes.
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Nature Guides
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Nature Connectors
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Wild in the City Festival
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Black Nature Narratives
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Research and Consultancy
We’re looking for an exceptional individual to become our new Director of Operations. The right person will balance strong interpersonal and leadership skills and robust operational ability in the areas of finance, administration and fundraising. The role of Director of Operations is central to helping us achieve our ambition of further growing as a Black led institution for learning and caring about nature. We are looking for someone with the experience to help shape our growth and guide implementation of our 5 year plan, and who will grow with us to become our Chief Operating Officer.
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The role is offered for 21 hours per week.
Closing date: 3rd May 2024
Interview: w/c 13th May 2024
Start date: as soon as possible
Full job description with responsibilties and person specification is attached
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This new role will work across varied charity management projects to help set up a new UK office for a fast growing medical INGO that has already treated over 13 million patients across Africa!
It will include leading on a broad range of projects that support the set up and management of the UK registered office and will require working autonomously while being part of an experienced and supportive team. Benefits are competitive, work is primarily remote and partially flexible. This is a chance to help set up something new and leave your very own legacy for an up-and-coming medical organisation saving lives in Africa.
Role Context
ALIMA UK is in its start-up phase and is made up of a small team. This period is exciting at times unpredictable. We need someone reliable who enjoys and has a proven track record of leading and delivering on operational projects for a business or charity while working with senior stakeholders. They should be a highly organised self-starter who is able to work autonomously and lead on projects as well as a great team player.
The role is varied and has a significant financial element, so strong numerical skills and good written communication skills are both important as well as a flexible, responsible approach. Ideally they will also have experience of, and good knowledge of, the charity sector in the UK.
This role is posted as a one year contract as the needs of the business are changing as the organisation develops. At the end of the year the needs of ALIMA will be reviewed and there may be scope to further shape the role, depending on the needs of the business and funding available at the time.
Competitive benefits:
- Generous benefits: Medical care, 30 days holiday (pro rata) and 8% pension
- Position is largely remote/ working from home, with c. two days in London required per month (usually Putney or Kings Cross - N.B. if you are outside london cost of travel will be your responsibility)
- Hours are partially flexible but require 75% to fall within main office hours for the team (Monday to Thursday 9 to 5)
RESPONSIBILITIES
ORGANISATIONAL DEVELOPMENT
- Driving and implementing a varied range of projects that support the smooth set-up of the UK charity, in collaboration with the UK Head of Development
- Virtual Office Management, including organising cloud based filing systems, managing resources including IT, coordinating information collection
FINANCIAL MANAGEMENT
- Working with the Head of Development & Chair to create and develop new financial management systems for the charity
- Ongoing management of the financial systems of the charity including bookkeeping, invoice management and basic reporting
- Working with colleagues to produce financial reports for the Board, donors and others on request
EVENT & PROGRAMME CO-ORDINATION
- Coordination of small events
- Organising and coordinating staff and trustee visits to the UK and overseas
SUPPORTING SENIOR STAKEHOLDERS
- Organise UK board meetings including booking venues, finalising and circulating papers, minute taking
- Copywriting
Any other duties as may be reasonably required as part of supportive team.
PERSON SPECIFICATION
REQUIRED
Skills, Experience & Knowledge
- Experience working for a UK-based charity in an administrative, executive support, finance, fundraising or project management role
- Strong project management skills: a track record of successfully driving small to medium-sized projects
- Strong numerical skills, including experience reporting on or managing budgets, producing management accounts or equivalent
- Excellent verbal and written English language skills
- Excellent organisational skills: Ability to plan, prioritise and manage a varied and demanding workload to meet deadlines
- Experience working with a broad range of stakeholders including Senior level staff, donors and volunteers
- Knowledge and understanding of fundraising in the UK charity sector
Attributes
- Ability to work independently and take initiative within an established team
- A resilient mindset and ability to push through when the way ahead is not immediately obvious
- Ability to work collaboratively and supportively alongside the UK Team
- Passion for and commitment to the mission and goals of ALIMA
DESIRABLE
- Experience of working with accountancy software or excel
- French Language Skills
- Event coordination experience
- Experience with powerpoint or design programmes
- Fundraising experience
- Time working for an international development organisation
To apply please use your CV together with a cover letter. The letter should be no longer than 2000 words. To be considered, the letter will need to address how your skills and experience specifically meet the requirements laid out in the person specification.
Please note interviews will be held in central London on Monday 13 May 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a freelance Finance & Operations Officer - ideally with charity experience and familiar with Xero - who can support our core team of four as it takes the charity to the next level. Preferably able to work flexibly, the average time required is estimated at one day per week. This may mean dealing with an email or phone call in an ad hoc way from time to time.
Using a network of music industry professionals and youth workers, Grounded Sounds offer engaging, top quality programmes in a highly welcoming and supportive environment. The programmes are for young people from disadvantaged backgrounds - both 11 – 16 year olds in schools or youth centres and for 16 – 24 year olds (often NEET) with an interest in music. The programmes don’t just develop musical talent; they build young people’s confidence and life skills.
As Finance & Operations Officer, you will report to the Chief Executive and help with all ‘back office’ activities for the charity. These include: all bookkeeping activities; producing monthly and annual financial reports; managing and overseeing the use of Views, our Monitoring and Evaluation system from Substance; supporting the Chief Exec in ensuring policies and procedures are kept up to date; and supporting the team with analysis and reporting to funders. You will also run the payroll. The Treasurer, one of the trustees, who has been doing the accounts and performing many of the back office activities up to this point, will support you.
Summary of responsibilities
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Bookkeeping
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Bank reconciliations, posting of transactions, logging invoices and receipts
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Allocations, e.g. of team costs based on timesheets and of justgiving donations
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Maintaining chart of accounts and tracking categories in response to new project reporting requirements
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Management reporting and cashflow planning
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Monthly management accounts and other regular programme financial reports
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Liaison with CEO and Fundraising Manager to understand / update latest project and funding status and refresh cashflow forecasts
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Financial reports for trustee meetings (4 per year)
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Financial reports for funders as required
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Budgeting
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Liaison with CEO, Programme Managers and Fundraising Manager to create and maintain programme and organisational budgets and three year financial plan
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Gift Aid
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Preparation and submission of Gift Aid claims to HMRC
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Annual Accounts
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Production of annual accounts for submission to Charity Commission
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Support for fundraising
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Updating funding status tracker with funds received / expected
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Restating budgets in formats required by funders
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Payroll & pensions
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Running the payroll monthly – using the Iris Kashflow payroll system
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Submitting monthly pension contribution schedule to NEST
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Updating records for new joiners and leavers
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Other HR admin
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Setting up timesheets for the team for the year
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Maintaining a salary and cost to employ spreadsheet and advising on budget impact of proposed salary rises
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Management of Views
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Managing users and data access
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Creating new questionnaires and application forms requested by the team
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Analysis of participant profiles and questionnaire responses (outcomes) for reporting to the team and to funders
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General housekeeping
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Over time, becoming an expert user, able to train / advise others in the system
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Mobile Device Management
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Keeping track of our stock of iPads and laptops
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Using MDM software to manage security and control configurations
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Policies and procedures
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Managing an annual review of the charity’s policies and procedures, ensuring they are up to date and, with the Chief Exec, refreshing as needed
Skills / Experience Required
Essential:
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Bookkeeping and financial management
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Strong skills with spreadsheets
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Passable understanding of IT, willing to learn new systems
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Able to work independently
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Organised
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Good attention to detail
Desirable:
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Ability to work flexibly, adjusting hours worked each week to what is required
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Experience of working in the charity sector
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Knowledge of Xero
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Knowledge of Views from Substance (we realise this is very unlikely)
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Payroll and pensions administration experience
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Interest in music and young people
The client requests no contact from agencies or media sales.